If you are not 100% satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange. Please contact us at info@bolento.com for a return address. Please note that the customer is responsible for all return shipping costs.
Return Conditions
- All items must be returned in their original saleable condition,
- unworn, unwashed, or unaltered, with all tags still attached.
- All items must be returned with the original packaging.
- All items must be returned in one package.
- Returns must use the same service as the original delivery.
- Customized items cannot be returned.
Return Damaged or Incorrect Items
To return damaged or incorrect items, please follow these steps:
(1) Contact our customer service team by email at info@bolento.com (2) Provide a photo along with a description of the damaged or incorrect item and the order number associated with the item in question.
Once we receive your email and assess the damage, we will contact you to determine the desired resolution. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
Returns:
If the size is unsuitable or you would like to change the color, you may return the item. However, you must cover the shipping costs.
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging or have the company label attached.
To complete your return, we require a receipt or proof of purchase.
When Returning an Item:
Please ensure that your return package is clearly marked as a return (by checking the appropriate box on the postal service form). The total value of the returned items must also be included.
Damaged and Defective Products:
We recommend checking all packaging you receive for defects. If your item is damaged or defective, please contact us immediately and we will work with you. Damaged or defective items will be replaced.
Refunds (if applicable):
Once your return has been received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days. The original shipping costs are not included in your refund.
Late or Missing Refunds (if applicable):
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us.
How much do customers pay for returns?
As the customer, you are responsible for the return costs. Orders are shipped from Asia to the consumer, and the consumer is also responsible for returning items to our central warehouse in Asia. Return costs generally range from €20 to €40 per return, depending on the package size. We do not charge a restocking fee.
Return Form:
To obtain the return form, send an email to info@bolento.com
