This policy applies to purchases in the following countries:
- Switzerland
- Austria
- Germany
- Denmark
- United States of America
- Singapore
This policy is intended to provide you with a clear overview of our shipping policies and procedures. Please read this policy carefully after placing an order in our shop.
Shipping, Processing, and Order Deadlines
- Order cutoff time is 17:00 (GMT+01:00) Central European Time
- Order processing time is 1–2 business days (Monday to Friday).
- Shipments generally take 5–8 days in transit (Monday to Friday).
- Shipping costs: Free shipping
Order Cancellation
Your order will be fully refunded if it is canceled within 24 hours of purchase. Please email us if you decide to cancel your order. Once orders have been shipped, they can no longer be changed.
Order Tracking
Once your order has been shipped, a tracking number will be generated. Please provide an accurate email address if you wish to track your order. Creating an account is not required, but it makes tracking your package easier.
Address/Phone Number Changes
If you would like to change the phone number or address provided when placing your order, please contact us as soon as possible before the order is shipped. Once the order has been placed, we can no longer change the information. In this case, you can request a return and place the order again.
Order Cannot Be Tracked:
If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1–4 business days for your tracking information to appear. In rare cases, the tracking information may not be updated, but you will still receive your order. Please contact us after the estimated delivery time.
International Shipping:
Shipping only to
- Switzerland
- Austria
- Germany
- Denmark
- United States of America
- Singapore
- Email: info@bolento.com
- Business hours: Monday–Friday: 08:00–18:00 and Saturday and Sunday: 10:00–16:00
